Terms of Use

• You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872 (or the equivalent law of your jurisdiction) to create an account.
• If you use the Service on behalf of a business, you represent that you are authorised to bind that business to these terms, and "you" refers to that business.
• Use of the Service is also subject to our Privacy Policy, which is incorporated into these terms by reference.

• "Service" — the ReachBoost website, web application, QR capture pages, dashboards, APIs, and related services.
• "Store" — a business tenant on the platform, including its owners, admins, and staff.
• "Lead Data" — personal data (such as name and phone number) submitted by an end customer through a Store's capture page.
• "Applicable Law" — all laws applicable to your use of the Service, including the Information Technology Act, 2000 ("IT Act") and rules thereunder, the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Telecom Commercial Communications Customer Preference Regulations, 2018 ("TCCCPR"), and, where relevant, the EU General Data Protection Regulation ("GDPR").

ReachBoost provides Stores with branded QR capture pages, lead delivery to WhatsApp, and dashboards for managing stores, leads, and team members. We may improve, modify, or discontinue features over time; we will make reasonable efforts to notify you of material changes. We may impose reasonable usage limits to protect the stability and security of the platform.

• You must provide accurate, current, and complete information when registering.
• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
• You must notify us promptly at info@agreemtech.com of any suspected unauthorised access or security incident affecting your account.
• We may suspend accounts that show evidence of compromise while we work with you to restore secure access.

You agree not to, and not to permit any third party to:

• use the Service for any unlawful purpose, or in violation of Applicable Law — including offences under Chapter XI of the IT Act (such as unauthorised access, data theft, identity theft, or cheating by personation under Sections 43, 66, 66C and 66D);
• send spam or unsolicited commercial communications, or contact leads in violation of the TCCCPR / do-not-disturb regulations or WhatsApp's terms;
• publish or transmit content that is defamatory, obscene, infringing, hateful, or otherwise objectionable under the IT Act and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
• attempt to access data belonging to another Store or tenant;
• probe, scan, or test the vulnerability of the Service, circumvent authentication, or interfere with its operation (including denial-of-service attacks);
• introduce viruses, malware, or any "computer contaminant" as defined in Section 43 of the IT Act;
• scrape, harvest, or bulk-export data from the Service except through features we provide;
• reverse engineer, decompile, or disassemble the Service except to the extent permitted by law;
• resell, sublicense, or white-label the Service without our written consent.

We may investigate violations and cooperate with law enforcement authorities where required.

As between you (the Store) and ReachBoost, you are the Data Fiduciary / Controller of Lead Data collected through your capture pages, and ReachBoost is your Data Processor. You agree to:

• collect and use Lead Data only for the conversation the customer initiated and legitimate follow-up they would reasonably expect;
• provide any notices and obtain any consents required under the DPDP Act, the GDPR, or other Applicable Law before further processing Lead Data;
• comply with telecom and messaging regulations (including TCCCPR) and with WhatsApp's / Meta's terms when contacting leads;
• honor requests from customers to access, correct, or delete their information or to stop contacting them, and inform us where our assistance is needed;
• not upload sensitive personal data into the Service.

• We process personal data in accordance with our Privacy Policy and maintain reasonable security practices and procedures as contemplated by Section 43A of the IT Act, the SPDI Rules, 2011, and the DPDP Act.
• Lead Data is never sold or shared with anyone other than the Store it was submitted to, except as described in the Privacy Policy (infrastructure providers under contract, or lawful government requests).
• We process Lead Data only on the Store's documented instructions as embodied in the Service's functionality, and we assist Stores in responding to data principal requests.
• In the event of a personal data breach affecting your data, we will notify you without undue delay and make required notifications to CERT-In and the Data Protection Board of India (and, where the GDPR applies, the competent supervisory authority), as described in the Privacy Policy.
• Upon termination of your account, we will delete or anonymise personal data as described in the Privacy Policy, except where retention is required by law.

Each party shall comply with Applicable Law in performing under these terms. Without limitation, you are solely responsible for compliance with laws applicable to your business, including consumer protection law (such as the Consumer Protection Act, 2019 and the E-Commerce Rules, 2020, if you sell to consumers), tax law, and any sector-specific regulation governing your marketing and communications.

• The Service — including its software, design, and branding — is owned by ReachBoost / Agreem Technologies and its licensors, and is protected by copyright, trademark, and other intellectual property laws. These terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes.
• You retain ownership of the content you upload (such as your store's logo and branding) and grant us a limited, royalty-free licence to host, display, and process it solely to operate the Service for you. You represent that you have the rights to the content you upload.
• Feedback you provide about the Service may be used by us without restriction or obligation.

Lead delivery relies on third-party services such as WhatsApp (operated by Meta). We do not control these services and are not responsible for their availability, their terms, or how they handle messages once delivered to them. Your use of third-party services is governed by their own terms and privacy policies.

If and when paid plans apply, fees, billing cycles, and taxes (including GST) will be communicated at the time of purchase. Except where required by law, fees are non-refundable. We will give reasonable advance notice of pricing changes, which take effect from your next billing cycle.

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. While we work hard to keep ReachBoost reliable and secure, we do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that every lead will be delivered.

To the maximum extent permitted by law: (a) neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data; and (b) our total aggregate liability for all claims arising out of or relating to the Service or these terms shall not exceed the amount you paid us for the Service in the twelve (12) months preceding the claim (or INR 10,000 if you have paid nothing). Nothing in these terms limits liability that cannot be limited under Applicable Law, including liability for fraud or wilful misconduct.

You agree to indemnify and hold harmless ReachBoost / Agreem Technologies, its officers, employees, and agents from and against claims, damages, penalties, and expenses (including reasonable legal fees) arising out of: (a) your breach of these terms; (b) your violation of Applicable Law, including data protection and messaging regulations in your handling of Lead Data; (c) content you upload; or (d) your dealings with your customers.

• You may stop using the Service and request account deletion at any time.
• We may suspend or terminate access, with notice where practicable, if you materially breach these terms, misuse Lead Data, create legal or security risk, or fail to pay applicable fees.
• Upon termination, your licence to use the Service ends. Data handling on termination follows our Privacy Policy. Sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution) survive termination.

Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, riots, government action, labour disputes, internet or utility failures, or failures of third-party platforms such as WhatsApp.

• These terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles.
• The parties shall first attempt to resolve any dispute amicably within thirty (30) days of written notice. Failing that, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed mutually. The seat and venue of arbitration shall be Ahmedabad, Gujarat, India, and proceedings shall be conducted in English.
• Subject to the above, the courts at Ahmedabad, Gujarat, India shall have exclusive jurisdiction, including for interim relief.
• Nothing in this section deprives a consumer of mandatory protections or forums available under the law of their place of residence.

In compliance with the IT Act and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints regarding the Service or content on it may be sent to our Grievance Officer at info@agreemtech.com. We acknowledge complaints promptly and aim to resolve them within the timelines prescribed by Applicable Law.

• Entire agreement — these terms, together with the Privacy Policy and any order form, are the entire agreement between you and us regarding the Service.
• Severability — if any provision is held unenforceable, the remainder continues in full force, and the provision will be enforced to the maximum extent permissible.
• Waiver — failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment — you may not assign these terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets, subject to the successor honouring these terms.
• Notices — we may provide notices through the Service or to the email associated with your account; notices to us should be sent to info@agreemtech.com.
• Relationship — the parties are independent contractors; these terms do not create a partnership, agency, or employment relationship.

We may update these terms from time to time to reflect changes in the Service or in Applicable Law. We will revise the "Last updated" date above and, for material changes, provide notice through the Service or by email. Continued use after changes take effect constitutes acceptance of the updated terms.

Questions about these terms? Email us at info@agreemtech.com.